FAQ

Is there a minimum spend?
Yes, there is a minimum spend of £5 on our website. 

When will you be restocking items?

We are doing all we can to restock items but of course COVID-19 has caused delays to manufacturing as a whole so things take time, we promise to keep restocking as regularly as we can.  

Do you ship internationally?

Yes, we currently ship internationally. However, international shipping is higher in price, this and the additional charges for customs clearance must be covered by the buyer. Unfortunately, we do not have control over these charges. 

 

Can I Track my Parcel?

Once your order has been dispatched you will receive a shipping confirmation email which will include your tracking number.

Please ensure that you enter the correct email address upon checkout, otherwise, you will not receive the order and shipping confirmation email.

 I need to Amend / Cancel my Order

Our grace period for order amendments and cancellations is 1 hour from placing the order.

Please contact our Customer Care Team with all details about how you would like your order amended or if you would like to cancel your order. We will do our best to help you.

After this period, we cannot guarantee that we can update your order details including addresses due to our packaging and shipping processes.

 

What is your returns policy? 
Our returns policy can be found at the bottom of our website. Alternatively, you can click here. 
I received a faulty/Damaged item
We take extra care to make sure all orders are not faulty and are sent out correctly, but occasionally mistakes can be made. If this is the case, please contact our Customer Care Team within 30 days of purchase explaining the situation and they will resolve this for you.

 

Can you please tell me when my Pre-Order item/items will arrive? 

We will send a dispatch email to you when your item/items are ready to leave the NL HQ. 

What are the current lead times of Pre order items? 

Art Gel Monochrome collection Pre Order 1-2 weeks to be shipped.