FAQ

Is there a minimum spend?
Yes, there is a minimum spend of £5 on our website. 

Do you ship internationally?

Temporary Suspension Orders To the EU 

Temporary Suspension of NAILS-LUXE Shipping to Northern Ireland and the EU

Due to new GSPR regulations coming into effect on 13th December, we have made the difficult decision to temporarily stop shipping NAILS-LUXE to Northern Ireland and the EU.

This was not an easy choice, and we deeply regret the disappointment it may cause to our loyal customers in the EU and Northern Ireland.

We are hopeful to resume shipping to these regions in the future as more guidance and support become available for small businesses.

This is a challenging situation for many small businesses, and we sincerely apologise to everyone impacted. Thank you for your understanding and continued support

Can I Track my Parcel?

Once your order has been dispatched you will receive a shipping confirmation email which will include your tracking number.

Please ensure that you enter the correct email address upon checkout, otherwise, you will not receive the order and shipping confirmation email.

 I need to Amend / Cancel my Order

Our grace period for order amendments and cancellations is 1 hour from placing the order.

Please contact our Customer Care Team with all details about how you would like your order amended or if you would like to cancel your order. We will do our best to help you.

After this period, we cannot guarantee that we can update your order details including addresses due to our packaging and shipping processes.

 

What is your returns policy? 
Our returns policy can be found at the bottom of our website. Alternatively, you can click here. 
I received a faulty/Damaged item
We take extra care to make sure all orders are not faulty and are sent out correctly, but occasionally mistakes can be made. If this is the case, please contact our Customer Care Team within 30 days of purchase explaining the situation and they will resolve this for you.